GENERAL SHOP FAQs

Most products in our shop will be thoughtfully hand-crafted within 14 days.The header on the website will provide you with the most up-to-date information on order processing time for our goods.

All items in your order will be shipped together with the exception of apparel items which will ship separately.

Every effort will be made to combine shipping on multiple purchases, but this cannot always be guaranteed. We do request that you email us directly if you make multiple purchases to bring it to our attention as soon as possible; otherwise, we may not catch your orders in time to combine them into one shipment. Any shipping overages for combined orders will be reimbursed in the form of an emailed Sloppy Chops Co. Gift Card.

We make every reasonable effort to accommodate order changes when possible. All requests should be submitted via email and are only considered confirmed once you receive written acknowledgment that the change can be accommodated.

Because our items are made-to-order and often highly customized, we encourage reaching out as soon as possible with any requested changes. Requests should be clear and specific. Once an order is in progress or completed, changes may not be feasible, and additional charges may apply in accordance with our return and exchange policy.

If a requested change results in a refund, it will be issued as shop credit.

Order cancellations may be accepted as long as we have not yet begun work on your order.

Please visit our Terms and Conditions page for details on our shop policies.

Under most circumstances, the answer to this question is yes. If you are wanting a collar design, what is usually most helpful is a drawing (don't worry, it doesn't have to be fancy), so feel free to send me a message and I would love to discuss your idea.

A firm exception to this rule is if you send a photo and ask us to duplicate a design from another maker. We will deeply encourage the support of the original artist, who has likely invested a significant amount of time, effort and money into creating a unique product for you.

We occasionally offer our goods to established brick and mortar boutiques that share a like-minded aesthetic and presentation. We invite those who feel we may be a good fit for one another to complete our Wholesale Inquiry Form, and thank you for your interest.

Please make material donation requests (for 501(c)3 organizations only, please) at least 6 weeks in advance of your event. We receive many requests, and while we cannot guarantee your organization will be chosen due to request volume, providing advance notice definitely helps us accommodate your request.

GENERAL SHOP FAQs

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