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CURRENT ORDER PROCESSING TIME IS 2-3 WEEKS FOR NON-EMBELLISHED GOODS AND 3-4 WEEKS FOR EMBELLISHED GOODS.

Shipping Policy

 

+ We ship domestic and international packages via USPS or UPS mail. If you need a quote for a different mail carrier for your region (such as FedEx) or a different type of service, please contact us before checking out and we can provide an updated shipping quote for you.

 

+ Our standard shipping is USPS Ground Advantage, which takes 3-5 business days for domestic addresses and 1-4 weeks for international addresses. USPS Priority Mail and UPS take 1-3 days for domestic addresses and 6-10 days for international addresses. All shipping options include tracking information to addresses within the United States, Canada and some select countries. It is the responsibility of the buyer to determine if tracking information is available to their international destination. All shipping options also include​ $100 of shipping insurance for domestic packages only, but DOES NOT cover theft or packages marked as "Delivered" but do not arrive. If you would like coverage against such occurrences or are shipping to an international location, we offer Shipsurance as an insurance option at checkout. ​We also offer Signature Confirmation services.

+ Sloppy Chops Co. is not, under any circumstance, responsible for lost, stolen or damaged packages​​. Once a package is scanned into a mail carrier's system, it becomes the property of said provider and we cannot be held liable for lost, damaged, stolen or misdelivered packages. Every effort is made to offer a variety of options to protect your package from theft, damage and loss, and we highly encourage ​their utilization. Sloppy Chops Co. does not provide free replacements if an unexpected event occurs to your package once it ships and is out of our physical possession.

+ International Customers: Please understand that you are responsible for any duties, customs or service charges that may be incurred. Duty fees are charged by and paid to the destination country. Service fees are charged by and paid to private shipping companies such as UPS, FedEx and DHL for acting as the customs broker to aid in the clearance of packages through countries' customs departments. Duty, custom and/or service fees vary from country to country and cannot be estimated or paid by Sloppy Chops Co. We are not able to alter documents so one may avoid customs fees. If a delivery is refused and/or duties are not paid, incurred shipping charges and expenses cannot be refunded (customer pays for all expenses to return order back to Sloppy Chops Co.). In most cases of international delays, the package is being held in customs so call your packages's carrier with your tracking number.

+ Please secure your package appropriately if sending items back to us for return/repair/exchange. It breaks our heart when a package is not sealed properly, opens during delivery, and an empty envelope arrives at our doorstep. Unfortunately, we cannot replace these items that went missing without cost.

 

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Where is my package?

+   If your order's tracking number has stopped updating, please check if there are service disruptions present for your area that may be delaying mail. If not, feel free to contact us and we can initiate a Missing Mail Search for your package with the carrier. 

+ If tracking information indicates your package was delivered, but went missing, Sloppy Chops Co. is not responsible for your package, but we would like to help and do have tips that we hope can be helpful for you based our personal experience:
  • Check that the shipping address submitted with your order is correct
  • Check with other household members and neighbors to see if they received your package
  • Check with your apartment management office or doorman to be sure they are not holding it for you
  • Check the time the tracking says it was delivered -- is this normally when your mail person comes? If so, then I give it 24 hours to see if it shows up as it is not uncommon for USPS to mark packages as Delivered but they don't actually arrive until 24-48 hours later. In this time period I also stop by my local post office and ask to speak with the postmaster. I provide them with the tracking number and they look it up on their end and. If they are accommodating, they will provide the GPS coordinates of where the postal service person was when they scanned your package as delivered. USPS and UPS use GPS scanners and they should be able to tell you the location of the carrier when the package was scanned as "Delivered". Talking to the postmaster early is usually helpful as if it isn't in the location they said it would be, they can ask the delivery person if they recall it and where it was placed.
  • If none of these attempts at recovering the package are successful, please contact us if you purchased Shipsurance so we can initiate an insurance claim on your behalf.

 

+ If you suspect your package was stolen, please file an official Mail Theft Report which will require that you sign an affidavit regarding the missing/stolen package.

+ If, for any reason, a package is returned to us we will contact you to alert you and make arrangements for reshipment. All returned packages will be held for a maximum of 90 days.