+ We ship domestic packages via USPS or UPS, and also worldwide via USPS, UPS or DHL mail. If you need a quote for a different mail carrier for your region (such as FedEx) or a different type of service, please contact us before checking out and we can provide an updated shipping quote for you.
+ Our standard shipping is USPS Ground Advantage, which takes 3-5 business days for domestic addresses and 1-4 weeks for international addresses. Ground Advantage/First Class mail includes tracking information to addresses within the United States, Canada and some other select countries. Ground Advantage includes $100 shipping insurance for domestic packages only, but DOES NOT cover theft or packages marked as "Delivered" but do nto arrive. If you would like coverage against such occurrences, we offer Shipsurance as an insurance option at checkout.
+ Under normal conditions, domestic USPS Priority Mail and UPS take 1-3 days for domestic addresses and includes tracking and $100 of insurance in the event your package is damaged or lost in the post. USPS International Priority mail typically takes 6-10 business days under normal conditions. USPS International Priority mail includes insurance up to $200 in the event your package is damaged or lost in the post. This method of shipping also includes tracking until the package leaves the United States. Dependent upon the country of destination's mail system, it may also include tracking up to delivery. It is the responsibility of the buyer to determine if tracking information is available to their international destination.
+ Sloppy Chops Co. is not, under any circumstance, responsible for lost, stolen or damaged packages. Shipping and shipping insurance is a service purchased from a third party provider and subject to their terms and conditions. Once a package is scanned into a mail carrier's system, it becomes the property of said provider and we cannot be held liable for lost, damaged, stolen or misdelivered packages. Every effort is made to offer a variety of options to protect your package from theft, damage and loss, and we highly encourage their utilization. Sloppy Chops Co. does not provide free replacements if an unexpected event occurs to your package once it ships and is out of our physical possession.
+ International Customers: Please understand that you are responsible for any duties, customs or service charges that may be incurred. Duty fees are charged by and paid to the destination country. Service fees are charged by and paid to private shipping companies such as UPS, FedEx and DHL for acting as the customs broker to aid in the clearance of packages through countries' customs departments. Duty, custom and/or service fees vary from country to country and cannot be estimated or paid by Sloppy Chops Co. We are not able to alter documents so one may avoid customs fees. If a delivery is refused and/or duties are not paid, incurred shipping charges and expenses cannot be refunded (customer pays for all expenses to return order back to Sloppy Chops Co.). In most cases of international delays, the package is being held in customs so call your local post office with your customs form #.
+ Please secure your package appropriately if sending items back to us for return/repair/exchange. It breaks our heart when a package is not sealed properly, opens during delivery, and an empty envelope arrives at our doorstep. Unfortunately, we cannot replace these items that went missing without cost.
--If you are concerned regarding the delivery of your order, please check the tracking information and confirm that the address submitted is correct. You may also want to check if there are service disruptions present for your area. If your order's tracking number has stopped updating, feel free to contact us and we can file a Missing Mail Search.
For all orders, if tracking information indicates your package was delivered, but went missing, Sloppy Chops Co. is not responsible for your package, but we would like to help and do have tips that we hope can be helpful for you:
+ Check with other household members and neighbors to see if they received your package
+ Check with your apartment management office or doorman to be sure they are not holding it for you
+ USPS and UPS use GPS scanners and they should be able to tell you the location of the postman when the package was scanned as "Delivered".
+ If you suspect your package was stolen, please file a “theft report” with the Postal Inspector which will require that you sign an affidavit regarding the missing/stolen package.
+ If you opted to purchase shipping insurance, you may contact us and we would be happy to help you file a claim.
+ If, for any reason, a package is returned to us we will contact you to alert you and make arrangements for reshipment. All returned packages will be held for a maximum of 90 days.