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LOYALTY PROGRAM FAQ

You can view your available shop credit at any time by opening the loyalty widget in the lower left-hand corner of the site. Once expanded and you are signed into your account, it will display your current shop credit balance.

Shop credit is automatically available at checkout when you are signed into your Sloppy Chops Co. account. If you have an available balance, it will appear as a payment option during checkout and can be applied to your order at that time.

Login to your Sloppy Chops Co. account and open the Loyalty Program widget in the lower left-hand corner of the site. Your unique referral link will be displayed there, and you can copy it to share with your community.

Shop credit earned from a product review is added once the review has been submitted and approved (generally within 24 hours).

Shop credit earned from a purchase is issued after your order has been completed and fulfilled (shipped). This ensures that credit is tied to finished work and keeps the program consistent for everyone. The amount of shop credit earned is based on your order subtotal, after any discounts and before shipping or taxes are applied. Gift cards, Rush Order Upgrades and repairs do not earn shop credit. All other purchases, including custom and made-to-order items, will automatically generate shop credit once the order is fulfilled.

Shop credit expires six months after it is issued. This ensures the loyalty program remains fair and sustainable for both you and Sloppy Chops Co. To make it easy to keep track, we’ll send reminder emails before any credit expires, giving you plenty of time to use it at your convenience.

No additional sign-up is required beyond having a customer account. Shop credit is automatically tracked and applied to your account when earned.

Shop credit is non-transferable between accounts and cannot be exchanged for cash. It is intended to be used within the shop as a thank you for continued support.

If something does not look right, you are always welcome to reach out. Sloppy Chops Co. is a microbusiness run by a single artisan, and while every effort is made to keep things running smoothly, occasional errors can happen. They are always handled with care and fairness.